**1. What is The Box Story?** The Box Story is an online gifting service that specializes in creating personalized and beautifully curated gift hampers for all occasions. We offer a wide range of customizable gift boxes designed to make every celebration memorable and unique. **2. How do I place an order?** Placing an order with The Box Story is simple. Browse our collection of gift hampers, choose your favorite, and click on the 'Add to Cart' button. Once you've selected all your items, proceed to checkout where you can enter your delivery details and make a payment. Your personalized gift box will be on its way to you! **3. Can I customize my gift box?** Absolutely! At The Box Story, we believe in adding a personal touch to every gift. You can customize your gift box by selecting from our wide range of items and adding personal notes or messages. Each box is curated to reflect the recipient’s tastes and preferences. **4. Do you offer same-day delivery?** Yes, we offer same-day delivery for select locations. If you need a last-minute gift, simply reach out to us on Instagram or Whatsapp, and we'll ensure your gift reaches its destination on the same day. **5. What occasions do you cater to?** We cater to a variety of occasions, including birthdays, anniversaries, weddings, corporate events, Valentine’s Day, Rakhi, housewarmings, and more. Our diverse range of gift boxes ensures there's something special for every celebration. **6. How can I track my order?** Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the courier’s tracking system. **7. What if I need to change or cancel my order?** If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped. **8. Do you offer corporate gifting solutions?** Yes, we offer a range of corporate gifting solutions that can be customized to reflect your company’s branding and values. Our corporate gift boxes are perfect for client appreciation, employee recognition, and special corporate events. **9. Are the products in the gift boxes high quality?** We take great care in selecting high-quality products for our gift boxes. We partner with trusted suppliers to ensure that every item included in our hampers meets our high standards for quality and presentation. **10. How can I contact customer support?** You can contact our customer support team via email, phone, or live chat on our website. We are here to assist you with any questions or concerns you may have regarding your order or our services. **11. Do you ship internationally?** Currently, we offer shipping within India. We are working on expanding our services to include international shipping in the near future. **12. What payment methods do you accept?** We accept a variety of payment methods, including credit and debit cards, net banking, UPI, and popular digital wallets. All transactions are securely processed to ensure your payment information is safe. **13. Can I include a personal message with my gift?** Yes, you can include a personal message with your gift. During the checkout process, you will have the option to add a personalized note that will be included in your gift box. **14. What is your return policy?** We strive to ensure every gift box is perfect, but if you’re not satisfied with your purchase, please contact our customer service team within 7 days of receiving your order. We will assist you with the return or exchange process in accordance with our return policy.